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Customer Support


Context Help

If you lose your way inside our Control Panel, the first thing you should do is push the Help button, which is visible on each and every page. A pop-up window will show up. It includes exhaustive information about all the operations that you can carry out on that particular page. Each popup shows up on the very same page so that you can quickly return to your work.

Video Tutorials

We have an extensive library of instructional videos demonstrating how to use our hosting Control Panel. They're shot for those of you who want to see how things are getting done rather than just reading articles. In this way, anyone can swiftly become familiar with our hosting Control Panel by simply watching our step-by-step tutorial video clips.

F.A.Q.

If you can't discover the solution you are looking for, take a peek at our extensive FAQ database, which comprises questions asked by real clients and offers real solutions. We frequently update our FAQ database with new entries in order to encompass all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the FAQ section either, you can touch base with our great team of support engineers available 24x7 and eager to help you with any issue. Each trouble ticket you submit will be responded to in less than 60 minutes (the average support ticket response time is approximately 20 minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 290726

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com